Kathleen continues to run her mother's bookstore, which she inherited. Now a large bookstore chain is moving into the neighborhood, and she ends up in conflict with the chain's representative Joe, the owner's son. Both of them are in relationships that are somewhat stagnant. They start corresponding anonymously via email, without knowing who the other person is. Their online connection over internet blossoms, but in the meantime, Joe's new large bookstore drives Kathleen's bookstore out of business.
One of the classics of romantic films. It is good and should be watched. The reasons it doesn't receive the highest rating are that it's not entirely believable that Kathleen (Meg Ryan) forgives Joe (Tom Hanks) for both driving her bookstore out of business and hiding his identity from her online.